Real Estate Agency
Enhance Mobility to Bring Convenience and Productivity
New Era Real Estate has 10 agents working in its busy Los Angeles office handling more than 120 cases at a time. Daily operation includes lots of inbound and outbound calls between customers and agents, and agents are often out in the field meeting with clients. It has become a constant challenge for the agents to stay connected with company’s network and access important data when they are out visiting clients.
| Challenges: |
- With limited resources and budget, Mr. Chang, the owner of New Era is under constant stress over IT issues, either network or PC related.
- While most agents are constantly in the fields, it means business opportunity lost when calls are not received in the office
- Send and receive faxes when out in the fields
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| VTX Solutions: |
- VTX Smart Health Plan provided the first network audit, recommendations and on-going maintenance and network security services. With VTX Smart Appliance in place, the agents can rest assured that they will be able to receive timely remote IT support from VTX, wherever they may be
- IP Centrex allows the agents to forward their office extensions to their cell phone, so that they can remain mobile and not lose any new business opportunities
- With VTX Fax to Email application, New Era agents can easily send faxes from their laptop or receive faxes in their email even without a fax machine
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| This case study was created based on real scenarios with altered company name to create customer privacy. |
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Can't Get Enough
IT Support? |
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