VTX Telecom

VTX Billing Statement

Your VTX bill is separated into the following 4 sections:

Summary of Detailed Charges and Payments
Detailed Charges for Service and Products

Other information:

Notice Concerning Monitoring
If you question this bill



A summary of all your previous bill amount, payments and credits, adjustments, current charges and total amount due on your account.

Previous Balance

If an amount for services rendered from a previous bill has not been paid, service is subject to discontinuance prior to the date referred to above.


When an adjustment is required on your bill, such as credit, late charge, reconnection charge or returned payments charge, it will be shown on the following month's statement.

Payments / Credits

This indicates all payments or adjustment credits received on your account that had been posted. If you make a payment within 5 days of your bill date, it will not be reflected on this statement.

Current Charges

This is the bill for services incurred during the stated billing period. If this amount is not paid within 15 days from the date of presentation, service may be discontinued.

Amount Due

This is the total amount due on the specified date.


Current Activity Summary

This is your telecom service charges for the stated billing period, including the monthly recharge for subscribed services, non-recurring charges such as one-time installation, activation charges, or equipment purchase, voice and data usage, and any adjustments incurred.

Taxes and Surcharges

Taxes and surcharges vary by state. All bills include applicable Federal tax, any state tax, and the appropriate local taxes and surcharges. For more detail, please see the Tax classification below.

The Universal Service Fee (USF)

The Federal Communications Commission (FCC) requires VTX Telecom and all long distance carriers to pay into the Universal Service Fee (USF), which helps provide affordable telephone service and gives schools, libraries, and rural healthcare providers access to the Internet. This cost is shared among all carriers' customers in giving back to the community.

Total Current Charges

This includes any late charges, new charges, reconnection charge, returned payment charge, taxes and surcharges for the stated billing period.



This section lists the details of monthly fees, one-time charges, and any adjustments.

Other Charges and Credits

Your charges excluding usage and taxes or credits from previous payments are itemized in this section.

Late Charge

A late payment charge of 1.5% will be applied to your bill on an unpaid balance if payment is not received by VTX Telecom by the payment due date printed on your bill. The late payment date will not be less than 22 days from the date the bill is mailed by the VTX Telecom. Neither the billing nor payment of late charges relieves you of the obligation to pay all charges prior to the due date of the bill.

Reconnection Charge

If your long distance or any other VTX service is discontinued, in addition to the delinquent amount, a reconnection charge (per line) may apply. Both charges must be paid before service will be reconnected. You will also be asked to render a deposit for service.

Returned Payment Charge

A returned check charge of $20 may apply for each check returned for any reason. In the event that your check for VTX Telecom bill payment is returned by your bank due to insufficient or uncollected funds, VTX Telecom may resubmit your check electronically to your bank for payment from your checking account.

Tax Classification

For your convenience, VTX organized the different taxes into four main classifications: Federal, State, County and USF (Universal Service Fund), to simplify your reading. Please Note that the application of taxes varies from location to location as well as the particular transaction and service provided such as residential and business users. Different localities typically have different taxes and logic associated with the application of the taxes. For example, one locality may apply a tax or taxes to interstate toll calls and not to intrastate toll calls. A neighboring locality may apply a tax or taxes to both or neither.

Federal Tax

Carrier Gross Receipt
This is a tax based upon gross receipts of the telecommunications carrier. Each portion of the tax is passed on to consumers based upon the amount of their phone bill.

Federal Excise Tax
Federal tax on telecommunications services.

Surcharge imposed by a taxing jurisdiction upon telecommunications services. Typically these are taxed by the federal excise tax and may be taxes by other taxes as well.

Service Tax
This tax is used to fund a service such as the telecommunications relay service for the deaf.

Fed Telecommunications Relay Service
The tax funds the Federal Telecommunications Relay Services (TRS), which is required by Title IV of the Americans with Disabilities Act.

Sales Tax (Interstate)
Sales Tax but only applied on interstate telecom services.

TRS (Business)
Similar to Telecommunications Relay Service Surcharge but only applied to a business customer type.

Telecommunications Relay Service Surcharge
Charges used to fund telecommunications access for the deaf.

Statutory Gross Receipts
Tax based upon the gross receipts of one or more transaction and service type combinations.

Value Added Tax (VAT)
International based tax on the final consumption of certain goods and services.

State Tax

Excise Tax
Excise taxes are imposed at the manufacturer and/or retail level and are virtually indistinguishable from a sales tax to the consumer. However, many excise taxes are considered part of the sale or gross receipts and are therefore taxes by sales and/or gross receipts taxes.

Sales Tax
This is the sales tax that applies to telecommunications based upon the jurisdiction that imposes taxes upon the telecommunications service. Usually this is the sales tax based upon the community in which the individual lives, however this is not always the case as the tax jurisdiction (situs) is determined based upon the laws of individual communities, and the laws vary regarding situs determination. In addition, many states, counties, and localities have special sales taxes that apply to telecommunications. Typically special telecommunication sales taxes override the normal state, county, and/or local sales tax.

P.U.C. Fee
Public Utility Commission fees are used to fund the Public Utility Commission or Public Service Commission.

E911 Tax
This tax is used to fund the emergency 911 system.

Utility Users Tax
This is a tax imposed upon users of utilities. In this case the utility is telecommunications.

State High Cost Fund
State high cost funds are used to subsidize the cost of telecommunications users in remote locations.

State Deaf and Disabled Fund
This fund is used to provide access to telecommunications services for deaf and disabled individuals.

CA Teleconnect Fund
This fund supports California providers that offer discounts to schools, libraries, health care and community-based organizations with telecommunications services that qualify.

Universal Lifeline Telephone Service Charge
This California state charge funds a program that provides basic telephone service to qualifying low-income families.

Franchise Tax
Tax imposed upon a telecommunications carrier for granting of a telecommunications franchise by the governing body.

Telecommunications Infrastructure Maintenance Fee
Fee used to fund the maintenance of telecommunications infrastructure (network, switches, etc.).

Telecommunications Infrastructure Fund
Fund used to support the telecommunications infrastructure.

Utility Users Tax - Business
Same as the utility users tax above, except that it applies to business. This will occur when different rates exist for utility users based upon them being a business or residential user.

Transit Tax
A specific state, county or local sales tax used to fund a transportation district or program.

NY Franchise 184 Usage
Tax applicable to separately charged intraLATA toll services. Said charge is still subject to the "principally engaged in the conduct of local telephone business" standard.

E911 Tax (Business)
Similar to E911 Tax but only applied to a business customer type.

E911 Tax (PBX/Trunk line)
Similar to E911 Tax but only applied on a local PBX or local trunk line.

License Tax (Business)
Similar to tax License Tax but only applied to a business customer type.

Optional Telecommunications Infrastructure Maintenance Fee
Similar to Telecommunications Infrastructure Maintenance Fee but applied only in the state of Illinois and at the option of the carrier for municipalities in Illinois who do not impose a local TIMF charge.

Sales Tax (Business)
Similar to Sales Tax but only applied to a business customer type.

E911 Tax (Residential)
Similar to E911 Tax but only applied to a residential customer type.

Utility Users Tax PBX Trunk
Similar to Utility Users Tax but only applied to PBX trunks.

CA High Cost Fund A
CA state fund that provides subsidies to specific small independent telephone companies. Said fund is used to minimize any rate disparity of basic telephone service between rural and metropolitan areas.

Communications Services Tax
A tax on end users who consume communication services.

County Tax

Business and Occupation Tax
This is a tax that is normally based upon having a business, occupation, or residence within the taxing authority's geopolitical boundaries.

License Tax
Tax based upon the granting of a license to perform a service to the community, In many cases, this tax can be passed on to consumers.

District Tax
District taxes are taxes associated with a particular district. Typically this is a school district, however, it could be a redevelopment, sports, entertainment or some other type of district.

District Tax (Residential)
Similar to District Tax but only applied to a residential customer type.

NY MCTD 186c
New York Metropolitan Commuter Transportation District (NY MCTD) imposed surcharge based on the taxable telephone services subject to the NY 186e excise tax on telecommunications and said services have occurred solely within the specific NY counties that comprise the NY MCTD.

Municipal Right of Way
Tax imposed upon local exchange telephone services to cover the municipal cost in managing and maintaining municipal rights-of-way. Typically these charges are accessed through a per line fee. This tax type is specific to charges imposed upon residential customers of local exchange services.

Municipal Right of Way (Business)
Similar to Municipal Right of Way (Residential) but only applied to business customers of local exchange services.

Municipal Right of Way (Private Line)
Similar to Municipal Right of Way (Residential) but only applied to private line customers (Residential and Business).

Use Tax
An ad valorem tax on the use, consumption, or storage of tangible property and usually assessed at the same rate as the sales tax of the applicable jurisdiction.

USF (Universal Service Fee)

Fed USF A - School
A federal universal service fund imposed by the Federal Communications Commission to fund schools, libraries and rural health care support mechanisms.

State Universal Service Fund
State universal service fund. The purpose of the fund depends upon the state, however these are typically used for items such as funding schools or subsidizing the cost of telecommunications users in remote locations.

Fed USF Combined High Cost and School
Federal Universal Service Fund charge imposed by FCC to fund schools, libraries, rural health care support mechanisms, lifeline, link-up, and the high cost fund. This charge is applied upon interstate and international telephone revenue and FCC Subscriber Line Fee charges.

Universal Service Fund (Access/Trunk line/Business Line)
Similar to State Universal Service Fund but only applied on applicable local access or local trunk line, or on a business local line.

Telecommunications Assistance Service Fund
Similar to State Universal Service Fund but the funding is usually focused on helping low income and elderly telecommunication users. Typically this charge is accessed as a per line charge on local lines.

Telecommunications Education Access Fund
State fund used to facilitate Internet access and related telecom services to qualified schools and libraries.

Notice Concerning Monitoring

As permitted by state law, a sampling* of telephone calls between VTX employees and our customers are monitored for training and quality control purposes by supervisory or management personnel. This is done without notice to the customer or the employee. Calls between customers are not monitored for this or any other purpose without the use of an automatic warning tone. The only exception is when it's required by law enforcement or national defense agencies, according to law and under legal safeguards. If you have any questions about monitoring, please call your VTX customer representative.

Federal Communications Commission (FCC)

If you question charges imposed by action of the FCC, such as the "Interstate Subscriber Line Charge" and "Interstate non-primary access," correspondence may be directed to: Informal Complaints and Public Inquiries Branch, Enforcement Division, Common Carriers Bureau, Federal Communications Commission, Washington, D.C. 20554. You may call the FCC directly at 1-888-225-5322.

If you question this bill

Please call your Customer Representative at 1-866-PICK-VTX. If you are not satisfied after receiving an explanation, please ask to speak to a supervisor who will further investigate your request. If you still disagree, you first must pay the undisputed amount to VTX Telecom by the due date indicated on the bill and you must deposit the disputed amount with the Public Utilities Commission, State of California, State Office Building, 505 Van Ness Ave, San Francisco, CA 94102 to avoid disconnection of service. Make remittance payable to the Public Utilities Commission, State of California, and attach the bill and a statement supporting your belief that the bill is not correct. The Commission will review the basis of the disputed amount and make disbursement in accordance with its findings. You may contact the Commission at 1-800-649-7570.

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