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VTX Contact Center Cloud Solution

IMPROVE
CUSTOMER EXPERIENCE
& AGENT PERFORMANCE

 

Monitor Real-Time Call Queues & Statistics 

ENDLESS CRM INTEGRATIONS

Most Affordable & Scalable Contact Center Cloud Solution

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Sip Trunks

Exceptional call quality, customizable intelligent routing with the best Toll-Free Inbound rates

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IVR

Speech recognition enabled. Self-Service accelerating resolution times

ACD

Higher customer satisfaction by routing calls to the right agent with Automatic Call Distribution

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CTI

Screen POP with 250+ CRM integrations that enhances customer engagement

Simple Yet Powerful Tools to Perfect Your Customer Service 

VTX Contact Center customizable real-time dashboard provide your supervisors and agents the pertinent data analytics to identify and address problem areas quickly. 

 

The call recording feature can be used for agent performance evaluation and training. The recorded calls could also assist Product and Marketing team to gauge consumer attitude towards product or service improvement areas. Customer service call recordings also helps to resolve agent-client disputes, ensuring compliance, preventing liability and potential litigation. 

VTX Contact Center Solution Features

Including VTX Cloud PBX Features

Queue Routing

  • Standard IVR with unlimited levels and options for multiple entry points

  • Multi-language support

  • Source-based/skill-based routing for predictive needs

  • Time-based routing 

  • Unlimited number of queues

Queues

  • Linear queue support

  • First available queue support

  • Advertisements and queue message support

  • Custom music-on-hold

  • Agents can be in multiple queues at the same time with skills-based routing

  • Queue callback (callers can request callback by entering their number, receive  call back when at the front of the queue)

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Call Center Agent

  • Log in and log out 

  • Record call dispositions into each CDR

  • Categorize calls 

  • View their active calls

  • View call history

  • View all entries in all queue pertaining to them

  • Call recording

 

Call Center Supervisor

  • Dashboard with real-time queue statistics for monitoring and team management

  • Listen/Whisper/Barge-in 

  • Scheduled and custom reporting

250+ CRM Integrations

VTX Contact Center Solutions allows integration with 250+ CRM to streamline operations and enhance efficiency with screen pop-ups so your agents will see customer’s account info as call is received and speeds up time to resolution. Some of the most popular CRM integration requested by our customers are Salesforce, Zendesk, Hubspot, Microsoft Team, Sugar CRM, Sage CRM, ZOHO, etc. 

Ready to Save More and Improve Your Contact Center Performance?